Status of Application

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How We Review Your Application

Once we receive your application, we work quickly to review it instantly! However, sometimes we might need a little extra time if we require more information or if we need to verify your details depending on the state you're in.

Possible Reasons for a Delay

There are a few things that might cause a delay in processing your application. Here’s what to keep an eye on:

• Missing or Incorrect Information: If your name, date of birth, address, or SSN doesn’t match up, it can cause a holdup.

• Unclear ID Photos: Make sure the photo of your ID is clear and easy to read.

• Proof of Residency Issues: Your proof of residency document needs to be recent (within the last 30 days).

• Income Documentation Problems: We need at least 4 weeks of income. Ohio residents, please refer to our specific income verification guidelines.

• Bank Connection Issues: Your bank account should be connected properly. Double-check your bank details to make sure everything is in order.

• Unsupported Banks: If your bank isn’t supported, don’t worry—just refer to our guidelines to find out what to do next.

Applications and Credit Freezes

If you’ve placed a credit freeze with any credit bureau, we won’t be able to access the information needed to review your application. While Possible doesn’t use credit scores in it’s decision making, we do verify other details through your credit report.

If we detect a freeze, you'll receive a prompt in the Possible app asking you to unfreeze your credit. We can’t move forward until that’s done, and your application will expire if the credit report remains frozen.

To unfreeze your credit:

• Visit the credit bureau’s website or call them directly
• Choose to lift the freeze temporarily or for a longer period of time

Tip: Short temporary unfreezes may not give us enough time to complete your review. If your credit freezes again before we finish reviewing your application, you’ll be asked to unfreeze it again.

Once your credit report is unfrozen, return to the Possible app and tap Continue Application so we can complete the review.

Credit Bureaus We Check:

• FactorTrust: https://www.factortrust.com/Consumer/CreditFreeze/Landing.aspx
• Clarity: https://consumers.clarityservices.com/securityFreeze
• Experian: https://www.experian.com/help/credit-freeze/
• TransUnion: https://www.transunion.com/credit-freeze

How We'll Notify You

Once we’ve processed your application, you’ll hear from us right away:

• Good News – You’re Approved! If your application is approved, you’ll receive a notification in the app. Be sure to review and accept the loan offer within 3 days, or it will expire.

• Denied – Here’s Why: If, unfortunately, your application is denied, we’ll send you an email with an explanation. You can also reapply within 72 hours.

A Friendly Reminder: Expiration Dates

If we need additional information, make sure to send it in within 3 days. Otherwise, your application will expire. But no worries—you can always submit a new application whenever you're ready!