Adding or Linking a Bank Account

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What is the Difference Between Linked and Manually Added Accounts?

Linked accounts are linked in the app through one of our aggregators like Plaid. Linked accounts can be used as primary accounts, for applications, for disbursements, and for payments. A linked debit card is a debit card connected to your linked primary bank account. Once added, it can be used for both receiving funds and making payments.

Manually added accounts are accounts that are not linked through an aggregator. These accounts cannot be used as a primary account, for applications, or for disbursements. Manually added accounts and debit cards can only be used for payments.

Learn more about changing payment methods here.

What is the Difference Between a Primary Account and Payment Account?

Your primary account is used for underwriting, loan deposits, and recurring payments. It's the main account on your profile and will be labeled Primary in Account Management. Only bank accounts linked through Plaid can be set as a primary account.

Your payment account is the account used for loan repayments. By default, this is your primary account—but you can use a different account for a one time payment or AutoPay if you prefer. Your AutoPay payment account will be labeled AutoPay in Account Management.

Learn more about how to update your primary account or how to change your payment method.

How do I add an account? 

There are two ways to add an account in the Possible app: link a bank account through Plaid, or manually enter a bank account or debit card.

To Add a Linked Bank Account (via Plaid)

1. Open the Possible app and go to Account Management.
2. Tap Add a New Account at the bottom of the screen.
3. Tap Link Bank with Plaid and follow the prompts.

A linked bank account can be used as your primary account for applications and deposits, your AutoPay payment method, or for a one-time payment.

Note: You can add a linked debit card during the acceptance stage. If you need to add a linked debit card after you’ve already accepted your loan or advance, contact customer support through the app and we’ll send you a in-app request to accomplish this.

To Add a Manually Added Bank Account or Debit Card

1. Open the Possible app and go to Account Management.
2. Tap Add a New Account at the bottom of the screen.
3. Tap Routing & Account Number to add a new bank account or Debit Card to add a new debit card
4. Enter your details.

A manually added bank account or debit card can be used for a one-time payment in app. To set one as your AutoPay payment method, contact customer support through the app.

Once you’ve added the account, learn more about using it as a payment method or your primary account.

What banks are supported?

Right now, Possible can review applications from and disburse money to most traditional banking accounts, as well as some online banks.

Some online banks and debit cards can still be used to make payments, but they can’t be used as your Primary account for applications or disbursements. Learn more about the difference between primary and payment accounts. We cannot support credit cards.

If you have another account that receives your income, or one you can switch your deposits to, try using that to apply.

We are currently unable to support some of the following accounts**

• Chime
• Simple
• Venmo - Personal
• Paypal
• Bluebird Amex
• Dave
• Serve
• Current
• Go2Bank
• ONE
• Albert
• Lili
• Branch
• Uber Pro Card
• Oxygen
• Kikoff
• MoneyLion - RoarMoney
• Walmart MoneyCard by Green Dot
• Turbo Card by Green Dot
• ACE Flare Account by Metabank
• Wisely
• Providers Card

**Please note that this is not a complete list and is subject to change. There may be other banks, credit unions, or account types that we are currently unable to support. In some cases, banks listed above may still be eligible for use. If you have any questions or need help linking your bank account, please contact our customer support team—we’re happy to assist you.

My Bank Isn’t Linking with Plaid

Possible partners with Plaid, a trusted third-party service, to securely link to your bank account . Sometimes, Plaid may have trouble connecting to certain banks due to compatibility or temporary technical issues.

Want to check if your bank works with Plaid?

Use this Plaid demo link to see if your bank is currently supported.

If your bank is supported but still not connecting:

This might just be a temporary issue. Banks sometimes have short-term outages or security updates that affect connections. These often clear up on their own within a few days, so we recommend waiting a bit and trying again.

If we can't connect to your bank, we won’t be able to send you money until the issue is resolved.

Still stuck? Don’t worry, we’re here for you. Contact our Customer Success team and we’ll do everything we can to help get you connected. 

Are there income requirements?

Since Possible doesn't check credit scores, it relies on verifying income when making loan decisions. In some circumstances, Possible may be able to work with you if you recently got a new job.

At least 3 months’ worth of income history is preferred, but more importantly, the connected bank account needs to be receiving income currently. Unfortunately, job offer letters aren’t able to be used to verify that your bank account will receive income.

What if I have a new bank account?

Possible uses the Plaid connection to verify income. We like to see at least 3 months worth of income history, but more importantly, the connected bank account needs to currently be receiving income.

We aren’t able to use pay stubs to verify your bank account receives income.

If your new bank account has at least 1 income deposit***, we may be able to proceed with your application. If your new bank account is too new, we encourage you to reapply when more income deposits have been made.

*For contract and gig economy workers, that's about 2 weeks of income deposits.

Can I use a shared or joint bank account?

At this time, we can only extend one loan per bank account at a time.

If you would like to take out an additional loan, any active loans connected to your bank account will need to be repaid first.

If you share a bank account with another party, unfortunately, Possible will only be able to review the application or extend a loan to whoever applied with us first. Once an active loan is paid in full, you can reapply with Possible if you'd like!

Alternatively, if you and the other party you share an account with both want to apply, and you have another bank account that receives income, Possible is happy to consider it.

However, please keep in mind that the account cannot be tied to the same shared account in any way or you will continue to receive an error (e.g., a Savings account tied to the same checking account).

If you believe there has been an error and you are not aware of an existing Possible loan with your bank account, please contact our customer success team using the Contact Us form in the app.

Why do I need to log into my bank?

During the application process, you'll be asked to log in with our bank linking partner, Plaid. We use the connection to your bank account to verify your income, bank transactions and cash flow so we can qualify you for a loan.

If your loan is approved, Possible will also use the connection with your bank to send money and receive payments. To learn more about tips on increase your chances of getting approved, check out this help center article.

Your security is Possible’s top priority—your bank login information is never stored and we do not have access to your bank account. Rest assured, the mobile app is secure. 

Why am I Being Asked to Relink My Bank Account?

Possible will ask you to relink your bank account if there is an issue receiving bank data. If we experience an issue receiving bank data, we will ask you to relink your bank account.

In order to connect with your bank account, Possible uses a third-party bank data integration partner, Plaid. Possible may not be able to verify data from some bank accounts due to support and connection issues experienced by Plaid. When this happens, you may need to relink if:

• Your bank made updates that affected the link.
• Your bank login credentials changed.
• There was a hiccup between Possible and Plaid.

When this happens, you might get a notification to relink your account with three choices to Relink your bank (recommended), Delete the bank (removes it from your account) or Close the prompt (but you’ll need to relink later to stay active) 

Why Do I Have to Verify My Bank Account Ownership?

In December 2023, Possible began verifying account ownership on accounts linked through Plaid. This change was made to enhance the security of bank linking.

When you link a primary account with Possible through Plaid, we will ask that you verify ownership of your account. This ensures you are able to authorize the account to be used for loan applications, disbursing funds into the account, and recurring automatic payments.

During the verification process, we may ask you to upload additional documentation in the app to help verify ownership of the account. If we are not able to verify account ownership, you will not be able to use the account as primary, which is used for applications, disbursements, and recurring payments.

Note: If you have already linked a primary account before we started asking for account verifications, you will be asked to verify your account. We know this is a new change and are allowing our customers with an active loan time to adjust. Any customer applying for a new loan will need to verify ownership in order to proceed.