Contents of this page
- How do I add, link, or update an account?
- What is the difference between linked and manually added accounts?
- What is the difference between a primary account and payment account?
- How do I remove or delete an old bank account?
- Which banks aren't supported?
- Why isn't my bank linking with Plaid?
- Why does my account show a "needs attention" error?
- Are there income requirements?
- What if I have a new bank account?
- Can I use a shared or joint bank account?
- Why do I need to log into my bank?
- Why am I being asked to relink my bank account?
- Why do I have to verify my bank account ownership?
How do I add, link or update an account?
There are two ways to add an account in the Possible app: link a bank account through Plaid, or manually enter a bank account or debit card.
To add a linked bank account (via Plaid)
- Open the Possible app and go to Account Management.
- Tap Add a New Account at the bottom of the screen.
- Tap Link Bank with Plaid and follow the prompts.
A linked bank account can be used as your primary account for applications and deposits, your AutoPay payment method, or a one-time payment.
Note: You can add a linked debit card during the acceptance stage. If you need to add one after you've already accepted your loan or advance, contact customer support through the app and we'll send you an in-app request to do this.
To add a manually added bank account or debit card
- Open the Possible app and go to Account Management.
- Tap Add a New Account at the bottom of the screen.
- Tap Routing & Account Number to add a bank account, or Debit Card to add a debit card.
- Enter your details.
A manually added bank account or debit card can be used for a one-time payment in the app. To set one as your AutoPay payment method, contact customer support through the app.
Once you've added the account, learn more about using it as a payment method or your primary account.
What is the difference between linked and manually added accounts?
Linked accounts are linked in the app through one of our aggregators like Plaid. Linked accounts can be used as primary accounts, for applications, for disbursements, and for payments. A linked debit card is a debit card connected to your linked primary bank account. Once added, it can be used for both receiving funds and making payments.
Manually added accounts are accounts that aren't linked through an aggregator. These accounts can't be used as a primary account, for applications, or for disbursements. Manually added accounts and debit cards can only be used for payments.
Learn more about changing payment methods.
What is the difference between a primary account and payment account?
Your primary account is used for underwriting, loan deposits, and recurring payments. It's the main account on your profile and shows as Primary in Account Management. Only bank accounts linked through Plaid can be set as a primary account.
Your payment account is the account used for loan repayments. By default, this is your primary account, but you can use a different account for a one-time payment or AutoPay if you prefer. Your AutoPay payment account shows as AutoPay in Account Management.
Learn more about how to update your primary account or how to change your payment method.
How do I remove or delete an old bank account?
Bank accounts linked to your account can't be fully deleted from your profile. Any account used to approve your loan or process a payment is kept on file to meet federal record-keeping requirements. Only your selected payment method is ever used for future transactions, so an old account on file won't be charged.
To stop using an old account:
- Add a new bank account in Account Management and set it as your primary payment method going forward. The old account will still be listed, but it won't be used again.
- Contact customer support through the app, and an agent can unlink the account directly. If it's your primary account or payment method, they'll ask you to provide a new one first.
Which banks aren't supported?
Right now, Possible can review applications from and disburse money to most traditional banking accounts, as well as some online banks.
Some online banks and debit cards can still be used to make payments, but they can't be used as your primary account for applications or disbursements. Learn more about the difference between primary and payment accounts. We can't support credit cards.
If you have another account that receives your income, or one you can switch your deposits to, try using that to apply.
We are currently unable to support some of the following accounts:
Chime, Simple, Venmo (Personal), PayPal, Bluebird Amex, Dave, Serve, Current, Go2Bank, ONE, Albert, Lili, Branch, Uber Pro Card, Oxygen, Kikoff, MoneyLion (RoarMoney), Walmart MoneyCard by Green Dot, Turbo Card by Green Dot, ACE Flare Account by Metabank, Wisely by ADP, Providers Card, Gusto, Step
This isn't a complete list and is subject to change. There may be other banks, credit unions, or account types we're currently unable to support, and in some cases, banks listed above may still be eligible. If you have questions or need help linking your bank account, contact customer support and we're happy to assist.
Why isn't my bank linking with Plaid?
Possible partners with Plaid, a trusted third-party service, to securely link to your bank account. Sometimes Plaid may have trouble connecting to certain banks due to compatibility or temporary technical issues.
Want to check if your bank works with Plaid? Use this Plaid demo link to see if your bank is currently supported.
Common linking issues:
- Wrong username or password: Double-check your login directly on your bank's website, since Possible can't verify your credentials for you.
- Too many attempts: This happens after repeated unsuccessful logins with our banking partner. Wait for the lockout to reset (this can take as little as 24 hours, sometimes a few days), then try again.
- Incompatible account settings: Some banks have security settings that block third-party connections. Try adjusting these directly with your bank, or try our web app instead of the mobile app.
- Temporary outage: Banks sometimes have short-term outages or security updates that affect connections. These often clear up within a few days, so we recommend waiting and trying again.
If we can't connect to your bank, we won't be able to send you money until the issue is resolved. Still stuck? Contact customer support and we'll do everything we can to help get you connected.
Why does my account show a "needs attention" error?
This usually means your bank requires an extra step before it'll share data with Possible. Try:
- Signing into your bank's website from a secure web browser (not the mobile app), and confirming your online banking settings allow data sharing, then retry the connection.
- Using Possible's web app instead of the mobile app. Some banks require steps that don't work on mobile.
If the error continues, contact customer support through the app.
Are there income requirements?
Since Possible doesn't check credit scores, it relies on verifying income when making loan decisions. In some circumstances, Possible may be able to work with you if you recently got a new job.
At least 3 months' worth of income history is preferred, but more importantly, the connected bank account needs to be receiving income currently. Job offer letters can't be used to verify that your bank account will receive income.
What if I have a new bank account?
Possible uses the Plaid connection to verify income. We like to see at least 3 months' worth of income history, but more importantly, the connected bank account needs to currently be receiving income. We aren't able to use pay stubs to verify your bank account receives income.
If your new bank account has at least 1 income deposit, we may be able to proceed with your application. If your new bank account is too new, we encourage you to reapply once more income deposits have been made. For contract and gig economy workers, that's about 2 weeks of income deposits.
Can I use a shared or joint bank account?
At this time, we can only extend one loan per bank account at a time. If you'd like to take out an additional loan, any active loans connected to your bank account will need to be repaid first.
If you share a bank account with another party, Possible can only review the application or extend a loan to whoever applied with us first. Once an active loan is paid in full, you can reapply if you'd like.
Alternatively, if you and the other party both want to apply, and you each have another bank account that receives income, Possible is happy to consider it. That account can't be tied to the same shared account in any way, or you'll continue to receive an error (for example, a savings account tied to the same checking account).
If you believe there's been an error and you're not aware of an existing Possible loan tied to your bank account, contact customer support using the Contact Us form in the app.
Why do I need to log into my bank?
During the application process, you'll be asked to log in with our bank linking partner, Plaid. We use the connection to your bank account to verify your income, bank transactions, and cash flow so we can qualify you for a loan.
If your loan is approved, Possible will also use the connection with your bank to send money and receive payments. To learn more about improving your chances of approval, see this article.
Your security is Possible's top priority. Your bank login information is never stored, and we don't have access to your bank account. The mobile app is secure.
Why am I being asked to relink my bank account?
If we run into an issue receiving data from your bank, you'll be asked to relink your account.
Possible connects to your bank through a third-party partner, Plaid. Sometimes Plaid can't verify data from a bank account, which may happen if:
- Your bank made updates that affected the connection
- Your bank login credentials changed
- The connection between Possible and Plaid was interrupted
When this happens, you'll get a notification asking you to relink your account. Relinking keeps your connection with Possible active. In most cases, this only takes one extra step: you'll see a screen letting you know your bank needs one more sign-in. Tap Continue to Plaid, sign in, and your account relinks automatically.
If your bank asks you to sign in again after that, repeat the same step. If you'd rather link a different account instead, tap Link a different account to add a new one.
Why do I have to verify my bank account ownership?
In December 2023, Possible began verifying account ownership on accounts linked through Plaid. This change was made to enhance the security of bank linking.
When you link a primary account with Possible through Plaid, we'll ask you to verify ownership of your account. This ensures you're able to authorize the account to be used for loan applications, disbursing funds, and recurring automatic payments.
During verification, we may ask you to upload additional documentation in the app to help verify ownership of the account. If we're not able to verify account ownership, you won't be able to use the account as primary.
If your bank account name doesn't match your profile or ID: We'll send an in-app request asking for supporting documentation. What's needed depends on the type of mismatch, so contact customer support through the app if you have questions about what to upload.
Note: If you already linked a primary account before we started asking for account verifications, you'll be asked to verify your account. Any customer applying for a new loan will need to verify ownership to proceed.
What if verification fails when I'm signing my loan agreement?
If you can't sign your loan agreement because of a verification error:
- Confirm your bank account is linked and set as your primary account.
- Confirm the account is active and in good standing.
If it continues, contact customer support with a screenshot and a description of where it happens.
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