Update Account Information

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How do I update my email address?

There are two ways to update your email address in the app, depending on whether you have completed the account creation and email verification process.

The first method involves updating your email address during the email verification process when creating your account. If you have already verified the email address used during account creation, this method will not work.

To update your email address during verification, tap the "Edit email address" button on the email verification screen before verifying the email address used during signup. You will then receive a new verification email for your updated email address. Please verify your updated email address before proceeding with your application.

The second method is to go to your Possible App's "Profile" page. Tap the pencil icon next to your email address to access the screen for updating your account's email address. Once it has been updated, you will need to verify your new email address.

How do I change my address?

To update your address in the app:

1. Go to Profile in the Possible app.
2. Tap the blue pencil icon next to Address.
3. Enter your new address in the window that opens. When you’re done, tap Update My Address. You’ll return to your profile with your new address.
   • Use the address where you live. You can’t use PO boxes or commercial addresses. If you see an invalid address error, read Why is my address invalid?

If something goes wrong, you’ll see a window with two options: Try again or Contact Us. Tap Contact Us to get an agent to help update your address.

If your account was recently created or your new address is in a different state, the option to update your address in the app may not be available. If you recently created your account or run into any other issues updating your address, please reach out to us and we'll be happy to help.

How do I update the other personal information on my account?

If you have any of the following questions:  

• How do I change my phone number?
• How do I change my date of birth?
• How do I change my name?

We're here to help. 

How do I unsubscribe from emails? 

You can unsubscribe from marketing emails anytime by clicking "Unsubscribe" at the bottom of any marketing messages. Just a heads-up: it may take 1–2 business days for the change to take effect.

Please note that unsubscribing from marketing emails won't stop transactional messages like payment receipts, loan agreements, or payment reminders as we're legally required to send those to keep you informed about your account.

If you'd like to stop all communications, including required messages, please reach out to our Customer Success team directly.

If you'd like to stop receiving prescreened credit offers from Possible Finance (and other companies), you can call the toll free number 1-888-5OPT-OUT (1-888-567-8688).