Two-Factor Verification Code

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Do I need a Phone to Sign Up?

Like many mobile apps, phone verification is a part of Possible’s sign-up process.

In order to move forward with your application, Possible will need to verify your phone using a short message service (SMS) code.

What can I do if I am having issues getting the verification code?

It may take up to 5 minutes for the verification code to make it your way via SMS.

If it's been more than 5 minutes and you still haven't received your code, here are a few things to try:

1. Check your phone's spam or blocked messages folder
   • Some mobile carriers treat automated text messages differently and may filter them into a spam or junk folder. Take a look at your phone's spam or blocked messages to see if the code ended up there.
     • iPhone: Open the Messages app, tap the filter icon in the top-right corner, then tap Spam (or Unknown Senders) to see if the code was filtered out.
     • Android (Google Messages): Open the Messages app, tap the three-dot menu or your profile icon, then select Spam & blocked to check for the code.
2. Try receiving the code by phone call
   • You can also select to receive the verification code by phone call instead of text. If you aren't seeing that option, try force-closing the Possible app and signing back in again.
3. Double-check the phone number you're entering
   • Make sure the phone number you're entering is correct and matches the number associated with your account. A small typo can prevent the code from being delivered.
4. Check if you previously opted out of text messages
   • If you ever responded to a Possible text message with a keyword like STOP, you may have opted out of receiving SMS messages from us, which would include verification codes.
   • To opt back in, text “cash” to 4691
5. Resend the code
   • If none of the above helped, try resending the verification code to yourself.

If the issue continues after you've tried everything above, please get in touch with our customer success team. We're happy to look into it for you!