Payment Processing Time

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Payment Processing Time

Payments made directly through your checking or savings account (via ACH) may take up to 5 business days to finish processing (not including Saturdays, Sundays, or bank holidays). For example, most ACH payments made on Monday will clear the following Monday, and most ACH payments made on Friday will clear the following Friday. Payments made through your debit card may take up to 24 hours to finish processing.

Keep in mind that even if you received your loan or advance funds on a debit card, that doesn't mean your repayments are set up to process through that card. Disbursements and repayments are handled separately, so your payments may still be coming from your bank account via ACH. If you're not sure which account your payments are coming from, you can check in the app under Account Management. The account labeled AutoPay is the one being used for your scheduled payments. If you'd like to switch, check out our guide on how to change your payment method.

You will see your payments in your transactions list within the app as "In Progress" until it has been processed.

Payments usually settle before 5 pm, so if it's early in the day you may need to allow your payment more time to finish processing. Once we have successfully received the money from your bank, we can mark your payment as complete. Please note that we are not able to speed up the processing times on our end

We report your payment as paid based on the date the funds were pulled from your account, not the date it finishes processing. As long as the payment was initiated within the grace period, it won't negatively affect your credit, even if it's still processing on or after the due date.

When a payment clears, it's status in the app will be updated to "Paid" and you should receive an email confirming that the transaction was completed. Once all four payments are marked as "Paid" in the app, you can reapply for another loan if you'd like.

What Time of the Day are Payments Processed?

We don't know the exact time your bank will process our payment request. Our system typically schedules payments to occur on your paydays but the timing is up to your bank.

Some banks process payments early in the day. If your paycheck usually arrives later in the day, your payment might be pulled before your funds clear.

If you bank with a smaller bank or credit union, things might process out of order. That can also lead to payments being pulled before deposits.

If that sounds like your situation, you can reschedule upcoming payments for the day after payday. It's quick and easy in the app.

If you run into any issues, reach out through the Contact Us form in the app. We're here to help.

Why is my Payment Processing Early?

Payments made directly from your bank account are initiated 1 business day in advance of the payment date. However, the payment will not be drawn from your account until the scheduled payment date is listed in the app. The banks involved in the transaction just need some time to set the transaction up before the actual funds are drawn.

If your payment is indeed withdrawn prior to your scheduled payment date, please reach out to our customer success team and provide a screenshot of your bank activity so we can look into it for you.

Please know that once a payment has been initiated, there is no guarantee we can cancel the transaction.

If you'd like your payments to process faster, we recommend linking a debit card. Debit card payments typically complete within 24 hours and don't have the same initiation period that ACH payments do.

Just a heads-up: by default, each new loan or advance will use your primary account on file as the payment method, so if you'd prefer to use your debit card for auto-payments, you'll need to reach out to customer support to update it for that specific loan or advance. Not sure which account your AutoPay is currently set to? Learn how to check your AutoPay payment method.