Contents of this Page
3. Can I Increase My Credit Limit?
4. Why Does My Possible Card Have a Chip
5. I Want To Freeze My Possible Card
1. Why Was My Transaction Declined?
2. Why is My Possible Card Locked?
3. I Want to Close My Possible Card
4. My Possible Card is Damaged, Lost, or Stolen
5. My Possible Card Has Expired
2. Where Can I View My Statements?
3. What if There is an Error on My Statement?
General Card Information
The Possible Card
The Possible Card is the first and only no credit check, flat fee credit card.
The Possible Card is designed to help you stay out of long-term debt, build credit history, and achieve long-term financial health. The Possible Card has no interest and the only fee is a flat monthly membership fee ($8 or $16, depending on credit limit). The monthly membership fee is charged each month on the 1st, regardless of account activity or if you are enrolled in a card payment plan (POT plan). Credit limits start at $400 and can be up to $800.
We know how hard it is to build credit when you have a lower credit score or limited credit history. That's why the Possible Card has no FICO credit check and does not require any up-front cash security deposits.
Can I Add A Card-Holder?
Our credit card program is currently designed with an independent account holder in mind. Unfortunately at this time, we do not have the ability to add additional signatories to your cardholder agreement. If this is a feature you’d like to see us support in the future - let us know by contacting us at firstname.lastname@example.org and tell us how you think this feature could be of benefit to you and your family.
Can I Increase My Credit Limit?
At this time, Possible credit card customers are not eligible for an increase to their credit limit upon request to our support team. Assessment of credit limits is made by our proprietary underwriting algorithm which determines the amount we can safely lend to you.
Over time, the algorithm may offer you increases to your credit limit as a benefit of healthy financial behavior. Typically these increases will not be seen until at least six months into the cardholder agreement. To increase eligibility for a credit limit increase, customers should make regular on-time full repayments and maintain a positive bank balance.
Why Does My Possible Card Have a Chip?
You may have noticed the Possible card is a chip card. Chip Cards have been an acceptable international standard for debit and credit purchases since the technology was introduced by Europay, Mastercard, and Visa and made popular in Europe. They were officially adopted in widespread use by the United States in 2015 as a fraud prevention measure for consumers.
Every time you insert your chip card into a merchant's payment processor, the chip creates a one-time transaction code. This code is then used to verify your card's authenticity by confirming the encryption key within the chip. This is what makes the fraudulent activity more difficult to use a chip card. The magnetic stripe on your card is not able to create the same one-time transaction code when using a payment processor, which increases the chances of outdated technology being used to make you liable for fraudulent purchases.
While we recommend using the chip whenever possible, you can still use the magnetic strip on your Possible card in cases where merchants are unable to use a chip reader for payments. For phone and online transactions, you can simply add your card number, and any other requested information, such as your expiration date, and proceed to complete your purchase.
I Want To Freeze My Possible Card
If you are worried that your Possible card is lost, you can always put a freeze on your account. We’re here to assist you in making this process a breeze.
To put an immediate freeze on your account, please reach out to us by using the Contact Us form in the app or calling us at the number on the back of your Possible card.
Please note that if you believe your Possible Card was stolen or otherwise compromised, you should contact us as soon as Possible to freeze the card. We will work with you to review recent transactions that were made on the account, and can assist in answering and resolving fraud concerns.
Common Card Inquiries
Why Was My Transaction Declined?
Transactions may be declined for various reasons. Below are some of the most common reasons we have encountered. If you have any questions regarding a declined transaction or need more information, please contact us at email@example.com and explain your situation. We will be happy to assist you!
Possible Card is Frozen
Your Possible card may be locked due to being in a Pay Over Time plan, an NSF payment, or your card being in a delinquent state. You can learn more about this here.
Transaction Amount is More Than Your Available Credit
Any transaction that exceeds the amount you have available to spend will be declined. You can always check your available balance on your app dashboard at any time.
When viewing your app dashboard:
- Your current balance will be at the top, showing you what you have spent on your card
- Below that, you will see any pending transactions and pending payments
- The last number will be your available balance, titled “Available to Spend”
Other Reasons a Transaction May be Declined
- An incorrect CVV (security code) may have been entered
- A PIN may have been used (Possible cards don’t support PINs)
- Attempting to use a card at a merchant that isn’t supported, such as:
- Buy now pay later
- Person to person payments
- Gambling related merchants
- Online international merchants
Why is My Possible Card Locked?
There are several reasons why your Possible card may become locked. Below are some of the reasons and how to unlock your card:
- You are currently in a Pay Over Time payment plan
- Your card will unlock automatically once all remaining POT payments have been made
- Your most recent payment made was returned due to Non Sufficient Funds
- Your card will unlock automatically once a successful payment has posted for the full balance
- Your card is in delinquent status
- Your card will unlock automatically once a successful payment has posted for the full balance
If none of the above situations apply to you and your card is still locked, please contact us at firstname.lastname@example.org and explain your situation. We will be happy to assist you!
I Want to Close my Possible Card
If at any time, you want to close your Possible card, contact us at (855) 961-5354 to request Account closure.
If your account has an outstanding balance, we will request that you pay your balance in full and will continue to charge the monthly fee on your account until the account is closed, regardless if you are actively using your card for purchases.. Once your account is closed, you must stop using the card.
My Possible Card is Damaged, Lost, or Stolen
If your card was damaged, lost, or stolen, we’ll help you get a new one!
An unreadable chip or worn-off card numbers can make a card near impossible to use. Whether your Possible card gets damaged by natural wear and tear, or a new puppy chewing through your wallet, we're here to support you! If your card is damaged please call us by using the Contact Us form in the app or calling us at the number on the back of your Possible card.
Lost or Stolen Cards
If your card was lost or stolen, we can immediately freeze the card so nobody is able to use it. We'll also review recent card purchases with you for your peace of mind and to ensure we identify any fraudulent transactions. You can report your card as lost or stolen by using the Contact Us form in the app.
My Possible Card Has Expired
We know that it can be frustrating when a card you are depending on turns out to be out of date just the moment you need it. If the card is plastic, why can't we simply keep it connected until you have a better reason to replace it? By having an expiration date, we make sure that our customers are always using cards with the most up-to-date secure card technology.
Your card expiration date is on the back of your Possible card in month/year format, representing the time at which your card is set to expire. For instance, a card with an expiration date of 05/24 would expire the last day in May of 2024.
You should be sure to dispose of your expired card to help protect against someone using it to commit financial fraud against you. We recommend cutting up the card and discarding the pieces of the card in separate trash bags or shredding your card in a shredder.
You should receive a new card in the mail about one month before your card expires. If your card has expired, and you have not received a new one, please contact us by using the Contact Us form in the app or calling us at the number on the back of your Possible card.
What is a Card Statement?
A card statement shows how the card has been used over a period of time known as a statement cycle. Possible card statement cycles start on the 15th of the month and end on the 14th of the following month (e.g. December 15th-January 14th).
The statement will be multiple pages, with the same setup each month.
The first page will provide a summary of what happened over the month such:
- Previous balance carried over from the previous statement cycle
- Payments made during the statement cycle
- Purchases made during the statement cycle
- New balance on the card from the statement cut date (15th of the month)
The second page (and possibly third page) will provide details on what is shown on page one, such as:
- Listing payments and credits from the last statement cycle
- Listing purchases from the last statement cycle
- Listing any fees charged from the last statement cycle, such as the monthly fee
All other pages will show your rights as a cardholder.
Where Can I View My Statements?
Statements are automatically setup to be electronic to be more environmentally friendly. Card members will receive an email when their statement is ready. The email will contain a link to the Possible app to ensure the only person who can view the statement is the account holder. If a member has push notifications on the Possible app, they will also receive a push notification when the statement is ready.
To access your statements, go to the Possible app, then:
- Tap on the waffle icon (three bars) in the upper left of the screen
- Tap on History, Statements & Documents near the end of the list
- Tap on Possible Card
- Tap on the statement you would like to view
If you ever want to review past statements, simply follow this process and choose from the list that appears.
What if There is an Error on My Statement?
If you think there is an error on your statement, contact us in writing at:
Possible Finance, c/o Coastal Community Bank
2231 1st Avenue
Seattle, WA 98121
In your communication, give us the following information:
Account information: Your name and Account number Dollar amount: The dollar amount of the suspected error. Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us:
- Within sixty (60) days after the error first appeared on your statement
- At least three (3) Business Days before an automatic payment is scheduled, if you want to stop payment on the amount you think is wrong.
To review any of this information, please see the section on Your Billing Rights Summary which starts on the page after your transactions.