Why was my ticket/request/email closed without a response?

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If your ticket was closed without a response, there is a good chance it was due to submitting multiple tickets.

When customers submit multiple tickets, we will choose the ticket that seems the most relevant and use this for our replies. We will close out the remaining tickets so as not to cause confusion with multiple tickets back and forth.

If you sign into your account, you will be able to see which ticket is still open and active and which have been closed.