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Active Loan Assistance

Payments, payment methods, and repayment questions.

Payment Issues

  • How can I prevent Overdraft and NSF Fees?
  • Why did my payment fail?
  • Why are my payments frozen and how can I unfreeze them?

Payment Methods

  • I want to pay by money order
  • I want to pay my loan off now
  • I’d like to pay with a debit card.
  • I’d like to update my payment account

Early Repayment

  • Will repaying my loan early affect my repayment amount?
  • How can I repay my loan early?
  • Will repaying my loan early increase my credit score?

Payments

  • Why can’t I update my payment date?
  • Why is my payment still processing?
  • Why is my payment processing early?
  • What can I do if I’ve been impacted by COVID-19?
  • What are my original payment dates and how were they selected?
  • I want to cancel an upcoming payment
  • See all 7 articles

Loan Amount

  • Can I refinance for a higher amount?
  • Can I make partial payments?
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