If you are worried that your Possible card is lost, you can always put a freeze on your account. We’re here to assist you in making this process a breeze. To put an immediate freeze on your account, please reach out to us by using the Contact Us form in the app or calling us at the number on the back of your Possible card.

Please note that if you believe your Possible Card was stolen or otherwise compromised, you should contact us as soon as Possible to freeze the card. We will work with you to review recent transactions that were made on the account, and can assist in answering and resolving fraud concerns.

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