If your card was damaged, lost, or stolen, we’ll help you get a new one!
An unreadable chip, or worn off card numbers can make a card near impossible to use. Whether your Possible card gets damaged by natural wear and tear, or a new puppy chewing through your wallet, we're here to support you! If your card is damaged please call us by using the Contact Us form in the app or calling us at the number on the back of your Possible card.
Lost or Stolen Cards
If your card was lost or stolen, we can immediately freeze the card so nobody is able to use it. We'll also review recent card purchases with you for your peace of mind and to ensure we identify any fraudulent transactions. You can report your card as lost or stolen by using the Contact Us form in the app or calling us at the number on the back of your Possible card.