Why is my payment processing early?

Payments made directly from your bank account are initiated 1 business day in advance of the payment date. However, the payment will not be drawn from your account until the scheduled payment date listed in the app. The banks involved in the transaction just need some time to set the transaction up before the actual funds are drawn. 

 

If your payment is indeed withdrawn prior to your scheduled payment date, please reach out to our customer success team and provide a screenshot of your bank activity so we can look into it for you.

 

Please know that once a payment has been initiated, there is no guarantee we can cancel the transaction.

 

If you would prefer your payments to be run faster and without this processing time, we recommend linking a debit card in the app. Debit card transactions typically finish processing within 24 hours and do not include an initiation period beforehand. 

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