Unsuccessful payments are typically due to these common issues:
- There wasn't enough money in your account to cover the payment
- Your account was reported as 'closed,' by your bank
- Your bank account or debit card numbers were entered incorrectly
- Your bank has reported that a 'stop payment' was placed on the transaction
- The account has been reported as 'frozen', by your bank
- The transaction triggered a fraud alert with your bank and the transaction was stopped
- The payment card on file was reported as stolen, by your bank
- Our payment partner is having trouble verifying your identity so they canceled the transaction
What to do if your payment is returned
If your payment was unsuccessful, please reach out to our customer success team using the Contact Us form in the app as soon as possible! They will be able to identify the reason your payment was returned and assist you with getting the issue sorted out.
Things to keep in mind
It's important to resolve your payment issue as soon as possible to prevent any negative impact to your credit score. While we do offer a 29-day grace period, we are still bound by federal regulation to report accurate information to TransUnion and Experian. If your payments are made more than 29-days from the originally scheduled payment dates, your credit score will be impacted.