Why are my payments frozen and how can I unfreeze them?

If you fall too far behind on your payments, Possible may put a freeze on them

We don't like charging your account and causing insufficient funds fees! The freeze on your account ensures that payments will not be processed until you unfreeze them. 

Please be aware that until your payments are completed, your credit will be impacted. 

How to unfreeze payments

You've got options! You can do 1 of these 3 things in the app:

  1. Add a debit card and make debit card payments moving forward
  2. Confirm the bank account and routing number we have on file
  3. Link another bank account and change your payment account

Once your payments are unfrozen you can update your payment dates in the app to get your account back on track!

If you’re having trouble unfreezing your account or updating your payment dates, we’re happy to assist you! Please reach out to our customer success team using the Contact Us form in the app.

If you’re having trouble making your payments at this time our customer success team can also help set you up on a payment plan.

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