Why are my payments frozen and how can I unfreeze them?

If you fall too far behind on your payments they may be frozen. 

We don't like charging your account and causing insufficient funds fees! Payments will not be processed until you unfreeze them. 

Please be aware: until your payments are completed, your credit will be impacted. If you need help unfreezing your payments, please reach out to our customer success team by using the Contact Us form in the app.

How to unfreeze payments

You've got options! You can do 1 of these 3 things in the app:

  1. Upgrade your account for free and make Visa debit card payments moving forward
  2. Confirm the bank account and routing number we have on file
  3. Link another bank account and change your payment account

Once your payments are unfrozen you can update your payment dates in the app to get your account back on track!

If you’re having trouble repaying, reach out to our customer success team using the Contact Us form in the app and we can help set you up on a payment plan that works for you.

If you’ve recently worked with us to update your payment dates and they accidentally get frozen, please use the Contact Us form in the app to let us know so we can correct it right away!

 

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