Oh, error messages... The bane of all our existence.
Let's be real. Error messages can be incredibly frustrating! Especially when it's unclear what you need to do to get passed it.
Here we've provided insight on some of the error messages/in-app requests you may come across within the app, with some tips on how to resolve them without wanting to pull your hair out.
Connect bank account/Relink bank account:
You may receive this message if we are unable to verify recent transactions and/or income deposits. You may also receive this message if our bank data integration partner lost connection to your account. Please try relinking your bank account or linking a different account that receives income deposits. Please check out this article for more information on bank account and income requirements.
Retake Photo of ID:
You may receive this message during the application process. If you receive this message, it means that the photo you've submitted with your application does not meet our ID Requirements. You will need to retake your photo. Please check out this article to learn more about our ID Requirements.
Retake your selfie:
You may receive this message if we are unable to verify your selfie. This could be for a number of reasons, but most commonly this is due to the picture being too blurry or it's cutting off part of your face. We take your security very seriously and need to be able to verify your selfie with your ID photo, to ensure there are no cases of fraud. You will need to retake your selfie.
Provide proof of residency:
You may receive this message if your ID does not match the state in which you applied, or we need additional information to support your proof of residency that wasn't included in the first document you provided. Please click here to learn more about our Proof of Residency Requirements.
Unfortunately, if the requested information can't be provided we'll be unable to make a decision about your application.
You may choose to do nothing! Your application will automatically expire after 7 days.
If you'd like to cancel your application, please reach out to our customer success team using the Contact Us form in the app for help.
If you're experiencing technical difficulties or don't understand a request, we may be able to help!
Please reach out to our customer success team using the Contact Us form in the app and tell us a little bit about the issue you're experiencing. We'll do our best to help you complete your application!