Sometimes we require more information to finish reviewing your application!
Requests you might receive from the app include:
- Link another bank account
- Relink an existing bank account
- Retake your ID photo
- Retake your selfie
- Provide proof of residency
Unfortunately, if the requested information can't be provided we'll be unable to make a decision about your application.
You may choose to do nothing! Your application will automatically expire after 7 days.
If you'd like to cancel your application, please reach out to our customer success team for help.
If you're experiencing technical difficulties or don't understand a request, we may be able to help!
Please reach out to our customer success team and tell us a little bit about the issue you're experiencing. We'll do our best to help you complete your application!
To contact our customer success team please email firstname.lastname@example.org.