Sometimes we require more information to finish reviewing your application!
Requests you might receive from the app include:
- Link another bank account
- Relink an existing bank account
- Retake your ID photo
- Retake your selfie
- Provide proof of residency
Unfortunately, if the requested information can't be provided we'll be unable to make a decision about your application.
You may choose to do nothing! Your application will automatically expire after 7 days.
If you'd like to cancel your application, please reach out to our customer success team using the Contact Us form in the app for help.
If you're experiencing technical difficulties or don't understand a request, we may be able to help!
Please reach out to our customer success team using the Contact Us form in the app and tell us a little bit about the issue you're experiencing. We'll do our best to help you complete your application!