I’m experiencing an app error or technical issue

Most issues that occur in the app can be resolved by uninstalling and then reinstalling the app before signing back in. This assures that you are on the most recent version of the app and clears any errors that existed in previous versions. 

If uninstalling and reinstalling the app doesn’t resolve the issue, our customer success team can help!

Please reach out using the Contact Us form in the app. To expedite the process, please include the following:  

  • A brief summary of the issue 

  • A screenshot of any error messages you're seeing or where you're getting stuck

  • If you're using an iPhone or an Android 

  • What software version your phone is running on

For more information and examples of common in-app requests and error messages you may encounter in the app, click here.

 

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