I’m experiencing an app error or technical issue

Most issues that occur in the app can be resolved by uninstalling and then reinstalling the app before signing back in. This assures that you are on the most recent version of the app and clears any errors that existed in previous versions. 

What to do if uninstalling and reinstalling the app doesn’t resolve the issue 

Our customer success team can help! Please reach out to them using the Contact Us form in the app. It’s helpful and will expedite the process if you can including the following: 

  • A brief summary of the issue 

  • A screenshot of any error messages you're seeing or where you're getting stuck

  • If you're using an iPhone or an Android 

  • What software version your phone is running on

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For more information and examples of common in-app requests and error messages you may encounter in the app, click here.

 

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