Payments aren’t able to be made over the phone at this time. We’re sorry for the inconvenience! If you would like to make a payment on the soonest date available, you'll need to update your payment date in the app.
Here's how to update your payment date:
- Tap on the Update payment dates button.
- Tap on the pencil icon next to the payment you want to update.
- Select your preferred payment date using the calendar and tap on Save.
- Check to see that your new payment date has saved and tap on All done.
Want to pay off your entire remaining loan balance?
You can pay off your loan off at anytime! This article provides detailed instructions for how to do so: I want to pay my loan off now.
Please keep our payment processing times in mind.
Same-day payments can be made and processed within 24 hours if you’re set up to pay using a debit card.
If you’re set up to pay by automatic bank transfer, payments will need to be scheduled 1-2 business days* in advance and may take up to 5 business days to finish processing.
Want to switch your payment method? Click here for more information.
What to do if you’re unable to update your payment date
If you've updated your payments in the app before and you’ve already used your 29-day courtesy window, you will likely need assistance from our customer success team.
You can reach our customer success team by using the Contact Us form in the app. To ensure that we can get to your request in time, we kindly ask that you reach out at least 2 business days in advance.
*If you’re set up to pay by automatic bank transfer, you can schedule a payment for the next business day if you update your payment before 2pm PST.