Due to the way automatic payments work, we initiate payments 1 business day in advance of your selected payment date.

We like to think of "initiation" as your payment getting in line at the bank so it gets to the front of the line just in time for your selected payment to be made!

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Money will not be withdrawn from your account until the selected date.

If you receive notice of an unsuccessful payment before your payment is due it's most likely an initiation issue.

Rest assured, we did not try to withdraw money from your account before the selected date. 

Please reach out to our customer success team using the Contact Us form in the app so we can help make it right!

 

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