Due to the way ACH transfers work, we initiate payments 1 business day in advance of your scheduled payment date.
We like to think of "initiation" as your payment getting in line at the bank so it gets to the front of the line just in time for your scheduled payment to be made!
Money will not be withdrawn from your account until the scheduled date.
If you receive notice of an unsuccessful payment before your payment is due it's most likely an initiation issue.
Rest assured, we did not try to withdraw money from your account before the scheduled date.
Please reach out to our customer success team so we can help make it right!
To contact our customer success team please email email@example.com.