Money should arrive by 5 pm on the scheduled date!
Your arrival date is displayed on the dashboard in the app.
Don't worry, some banks just take longer to settle pending transactions. Your money is on its way!
It will take 1-2 business days (not including Saturday, Sunday, or bank holidays) for your money to arrive.
This is due to the way ACH transactions work.
If you accept your loan before 2 pm PST, you will receive money the next business day.
If you accept your loan after 2 pm PST, you will receive money 2 business days later.
If you accept your loan on Thursday night or on Friday, your money will arrive on Monday.
If you accept your loan over the weekend, your money will arrive on Tuesday.
Important: an error in your bank account or routing number means your money will not arrive.
Please double check the last 4 digits of the bank account number on file (you can do so under the profile tab in the app).
If you believe there is an error or you have not received your money by 5 pm on the scheduled arrival date, please reach out to our customer success team so we can help you get your money as soon as possible!
To contact our customer success team please email firstname.lastname@example.org.