If you would like to cancel an upcoming payment please update your payment in the app or reach out to our customer success team for assistance at least 2 business days in advance of your scheduled payment date.
Payments that have already begun processing are unfortunately unable to be changed or cancelled.
It’s important to note that if your payment is being made by automatic bank transfer, or ACH, it will be initiated 1 business day in advance of the scheduled payment date. Once a payment has been initiated, there is no guarantee we can cancel the transaction.
You will receive a text message a few days ahead of your payment date reminding you of your upcoming payment. If you need to make any changes please make those changes in the app within 2 business days and reach out to our customer success team if you run into any issues.
If changes to your payment can't be made at this time, here's what you should know:
If your payment is being processed through automatic bank transfer, or ACH, it may take up to 5 business days for your payment to finish processing. Debit card payments typically finish processing within 24 hours.
If the payment comes back as unsuccessful after processing, please update your payment date in the app as soon as possible to avoid impacting your credit score! As a reminder payments made more than 29 days from your originally scheduled payment date will need to be reported as late to the credit bureaus.
Note: updating one payment will not change your other payments.
If you've updated your payment dates in the app before and have already used your courtesy window, you'll be unable to update your payment dates without assistance.
Please contact our customer success team by using the Contact Us form in the app as soon as possible so we can help get you back on track!