If your payment is already processing we'll be unable to make any changes.
If the payment comes back as unsuccessful after processing, please reschedule in the app as soon as possible to avoid impacting your credit score!
Note: rescheduling one payment will not change your other payments.
If you've rescheduled in the app before and have already used your courtesy window, you'll be unable to reschedule without assistance.
Please contact our customer success team by using the Contact Us form in the app as soon as possible so we can help get you back on track!
We kindly ask that you reschedule at least 2 business days in advance if your payment dates no longer work for you!
Payments are initiated 1 business day in advance of the scheduled payment date.
Once a payment has been initiated, there is no guarantee we can cancel the transaction.
Don't worry, you'll receive a text message reminding you of your upcoming payment in case you need to make changes!