Cancelling a Processing Payment

If your payment is already processing we'll be unable to make any changes.

If the payment comes back as unsuccessful after processing, please update your payment date in the app as soon as possible to avoid impacting your credit score!

Note: updating one payment will not change your other payments.

If you've updated your payment dates in the app before and have already used your courtesy window, you'll be unable to update your payment dates without assistance.

Please contact our customer success team by using the Contact Us form in the app as soon as possible so we can help get you back on track!

We kindly ask that you update your payment dates at least 2 business days in advance!

Payments are initiated 1 business day in advance of the scheduled payment date. 

Once a payment has been initiated, there is no guarantee we can cancel the transaction.

Don't worry, you'll receive a text message reminding you of your upcoming payment in case you need to make changes!

 

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