We do our best to reach a decision on each loan application within 24 hours, but there may be a delay if we need more information to finish our review. 

If we need more information, you will receive a notification in the app. We recommend keeping your push notifications on so you'll be alerted right away. Once you complete the request, we can continue reviewing your application. 

NOTE: If you do not complete the request for more information within 7 days, your loan application will automatically expire. Don't worry, you are always welcome to reapply!  

Common reasons applications are delayed 

  • There's an error with your personal information (your legal name, date of birth, address, or SSN) that needs to be corrected. 
  • We need you to retake your ID photo because it isn't clear. 
  • Your proof of residency is an invalid document or is not dated within the past 30 days. 
  • We're having connectivity issues with your bank account. 
  • The bank account you have linked isn't supported.



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