We do our best to review each loan application within 24 hours of applying.
Don't worry, you'll receive a notification from the app as soon as the status of your application changes!
We recommend leaving your push notifications on so you receive notice right away.
If we need more information to finish reviewing your application you will receive a notification from the app.
If the request for more information is not complete within 7 days, your loan application will automatically expire.
If your loan application expires, you're welcome to reapply!
Unfortunately, at this time, we're unable to accommodate every request about application status.
We understand you may currently be experiencing an emergency. We want to help and we do our best to review applications as quickly as possible! Thank you for your patience!
Factors that delay application review:
If there is an error with your personal information (such as legal name, date of birth or SSN), this may delay your application. Please help us speed up the review process by making sure your information is correct before you submit your application!
If we need more information to come to a decision, this may delay your application. We'll send you a request via the app as soon as we know what we need. We recommend keeping your push notifications on so you'll be alerted right away. Once you complete the request, your loan will automatically be placed back under review and we'll get to it shortly!
To contact our customer success team please email email@example.com.